Privacy notice

Ruliweb snc respects your privacy and is committed to protecting your personal data. This notice describes how we collect, use and protect information we obtain from users of the Elevops SaaS service. By using the service, you accept the terms of this notice.

1. Personal data we collect

Ruliweb collects various types of personal data to provide and improve the service, including:

1.1 Registration data

When you create an Elevops account, we collect personal information such as name, email address, phone number and other contact details needed for registration.

1.2 Usage data

While you use the service, we automatically collect technical information such as IP address, browser type, pages visited, time spent on the site and other usage statistics.

1.3 Payment data

If you buy a subscription, we collect the data needed to process payment, including credit-card details or other financial information. That data is handled by a third-party payment provider and is not stored in our systems.

1.4 Communication data

If you contact us by email, contact form or other means, we may collect information related to the communication, including message contents.

2. Purposes of processing

Ruliweb processes your personal data for the following purposes:

• Providing the service: creating and managing your account, customer support, operating and improving Elevops.
• Billing and payments: processing payments, managing subscriptions and sending invoices.
• Communications: sending technical notices, updates, promotional offers or replies to your requests.
• Legal compliance: meeting applicable legal and regulatory obligations.

3. Legal basis

• Performance of a contract: to provide the service in line with the terms and conditions.
• Consent: for some purposes, such as sending marketing communications.
• Legal obligations: to comply with the law or respond to competent authorities.
• Legitimate interest: to improve the service, prevent fraud and keep the system secure.

4. Sharing of data

Ruliweb does not sell, trade or rent your personal data to third parties. We may share it with:

• Service providers who help us deliver Elevops (hosting, payments, customer support).
• Legal obligations: if required by law, a court order or other authorities.
• Corporate transfers: in case of a merger, acquisition, reorganisation or sale of assets.

5. Data security

Ruliweb adopts appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or alteration. No security system is completely infallible: we cannot guarantee absolute security of data.

6. Retention

We keep personal data for as long as needed to fulfil the purposes for which it was collected, unless the law requires otherwise. When it is no longer needed, we delete it or anonymise it securely.

7. Your rights

Under applicable law, you have the right to:

• access a copy of your personal data we hold;
• ask for inaccurate or incomplete data to be corrected;
• ask for erasure when the data is no longer needed for the purposes for which it was collected;
• object to or ask for restriction of processing in certain circumstances;
• receive the data in a structured, commonly used, machine-readable format;
• withdraw consent at any time, where processing is based on consent.

To exercise these rights you can write to info@elevops.it.

8. International transfers

Personal data may be transferred and processed in countries outside the European Economic Area. In those cases we adopt appropriate measures so that processing stays aligned with the level of protection required by the GDPR.

9. Changes

Ruliweb may update this notice at any time. Changes will be published on this page and, if significant, we will inform you by email or with a notice on the service. Continued use of the service after publication constitutes acceptance of the changes.

10. Contact

For questions about this notice or Ruliweb snc’s processing practices: info@elevops.it.

Use of the service implies acceptance of this notice. If you do not accept the terms described here, stop using the service immediately.